We answer the calls your team cannot
TELESOFT SOLUTIONS puts trained operators on your telephone line. Real people, working from Yerevan, handling incoming and outgoing calls in Armenian, Russian and English — on your number, in your name, following your script.
Services
Provided under contract, with agreed service levelsInbound call handling
Our operators answer your incoming calls under your company name, give the reference information, register the request and enter the result into your system.
Outbound calling
Confirmation of appointments, payment reminders and repeat contact with applicants, carried out by the operator team according to the script you approve, with each attempt logged.
Dedicated teams
A group of operators assigned to your account only, working your hours and knowing your product, with a named supervisor as your single point of contact.
Quality control and reporting
Calls are recorded and reviewed by the supervisor against an agreed checklist. You receive a monthly report on volume handled, average waiting time and the outcomes of conversations.
Recruitment and training
Selection of operators for your requirements, instruction on your product and scripts, and language testing before anyone is put on your line.
Premises and equipment
Workplaces, telephony and internet connection are provided on our side in Yerevan. You keep your existing subscriber number and pay no capital costs.
People on the line, not a machine
We start from your own recordings and work out the questions that make up most of the volume. Operators are selected and instructed on those, tested on recorded practice calls before a real caller reaches them, and put on your line one shift at a time. You listen to the recordings, and you widen the coverage when you are satisfied.
Street names in Armenian, surnames with three spellings, callers who begin in one language and finish in another. Our operators are local, so that is simply an ordinary call for them.
Survey
Examination of your call handling procedure, volumes and audio materials. 3 working days.
Selection
Operators selected and tested, scripts and escalation rules agreed. 5 working days.
Trial shifts
One number, non-working hours only, recordings reviewed daily with you. 10 working days.
Full service
Extension to the remaining lines and hours, with monthly reporting and a named supervisor.
Clients
Organisations shown for illustration onlyEngagements are covered by non-disclosure terms. References can be provided on request.
Request a proposal
Send the details below and one of our own operators will call you back to agree a briefing. Enquiries are registered on the day of receipt and answered within three working days.